We live in a time of rapid change. What is the basis of quality service now? It turned out that we live in an era when the company’s management should think not only about quality service for customers, but above all about quality service for its employees.
It is the happy staff that is the foundation of companies’ prosperity.
And a happy employee is first of all a mentally healthy person.
Therefore, in the United States and Europe about the well-being of employees are concerned with particular concern.
According to the World Health Organization, mental health is a state of well-being in which a person can realize his or her potential, cope with life’s stresses, work productively, and contribute to the life of his or her community.
According to statistics, 1 in 5 employees has mental health problems; 60-70% of people who have depression or anxiety disorders are employees of organizations of various forms of ownership. In the event of deteriorating mental health, employees:
85% more difficult to concentrate;
perform tasks 65% longer;
54% slower to make decisions;
the ability to perform several tasks simultaneously is reduced by 48%;
48% less patient with customers, colleagues and management.
In addition, 45% of people start looking for work with less stress, and 31% leave work due to poor mental health conditions.
Therefore, businesses are investing in well-being programs, which are now gaining in popularity. Business is not about giving happiness to everyone around. Business is expediency and profit growth. Studies show that investing in the mental well-being of staff is justified. Upon the implementation of the program of care for mental health and emotional well-being in a single company:
staff turnover decreased from 44% to 32%;
the staff loyalty index increased from 23% to 38%;
involvement increased from 73% to 84%.
In addition, the number of hospital days has decreased.