Recent research in the field of psychology proves that there is no dichotomy (bifurcation) between the presence of mental health problems and their absence. This means that the absence of a diagnosis does not mean that a person is mentally healthy. As in the case of physical health, a person may not have any diseases, but at the same time lead a lifestyle, behave or have bad habits that make him physically or mentally unhealthy.
Mental health problems are not a sign of weakness, quite the opposite. Often determined, energetic, purposeful and ambitious people who have achieved high results are the most vulnerable and prone to mental health problems, because they put pressure on themselves and set a high bar. And this in turn affects the ability to communicate normally with others. Any negative reaction of the interlocutor distorts the meaning of what you want to convey – the person just does not hear what you want to say.
The communication process is a very complex interaction that causes certain reactions in its participants. Emotionality is considered as a psychobiological phenomenon associated with the need for people to adapt to internal mental stimuli, the main function of which is to relieve emotional stress and maintain mental balance.
In order to build a successful career, we need to be able to understand not only our emotions, but also the emotions of the interlocutor, as well as take them into account. It helps to respond to the situation and build relationships with people.
What to do with it?
It all starts with openness and friendliness. What will be our relationship with others, in the first place, depends on ourselves. It’s about mindfulness and psychological health, and a thing like therapy is an important tool in that. Emotional intelligence is important, in a broad sense it means the ability to understand and regulate emotions. Within the framework of emotional intelligence there are several components: awareness, self-regulation, empathy, social skills and motivation. The ability to lead people and build strong relationships within the team will allow you to build long-term relationships in the future.
Here are some tips to improve the quality of communication:
- Look for problems in your communications that cause negativity in the interlocutor. To do this, watch people’s reactions to your words, read non-verbal signs of irritation or loss of attention;
- Get feedback – find out if the person understood you the way you wanted. In 1/3 of cases, people will not tell you what you told them. And this is a clear sign that you have not been able to convey your opinion. Always analyze these cases, look for your mistakes in communications;
- Respect the interlocutor, look for his positive sides.
What are the qualities of an effective manager?
If you build a system of motivation for distrust, the atmosphere in the team will not be organic: in the system of fines, control and restrictions, employee productivity is not more than 30%. Conversely, when creating the conditions for maximum involvement, people may surprise you with their performance. The task of the leader is just to help a person to show their full potential and, thus, to succeed. Belief in people, friendliness and openness are the most important aspects in building a strong team and a successful business. It is impossible to be a successful manager if you do not know how to manage yourself. There is a hierarchy of tasks, which consists of three stages: first you learn to manage yourself, then the team and then the product. And still it is necessary to ask itself a question: “and what other person wants?” It helps in team building and in understanding how to communicate with employees and partners.
How to support your employees?
Do not avoid talking to an employee who you think needs support – the sooner the need for help is voiced, the easier it will be for him to get such help. At the same time, ask simple questions calmly and encourage the employee to talk, showing compassion and understanding. If this is not enough, contact the psychological support service to discuss how best to behave in a delicate situation. The psychological support program is designed to help employees and managers solve personal problems that hinder effective work and increase company productivity.